We accept VISA,
Mastercard, Discover and American Express credit cards. A fifty
percent (50%) deposit is required on placement of an order. The
balance of the payment is due upon shipment. All custom orders
require full pre-payment. Special payment terms will be due as
specified. A finance charge of 2% per month will be added to past
due accounts. Prices are listed as U.S. dollars and are to be
paid in U.S. dollars. All items will be billed at prices in effect
at time of order placement and are subject to change without notice.
All goods
are shipped F.O.B. shipping point. All shipments are accepted
by the carrier in good condition. Shipments are packed carefully,
but the shipper does not guarantee safe delivery. The shipper's
responsibility ceases when the shipment is delivered to the transportation
company. Upon delivery, shipments should be inspected and all
damages and/or shortages must be filed in writing within 5 days
after receipt of goods. If concealed damage is discovered, contact
the delivering carrier within 7 days. You will need an inspection
report to support your claim.
Additional
fees charged by freight and other transportation companies for
special services you require will be billed to you. Treatment
tables, chairs and beds being shipped to a location not serviced
by a loading dock may require lift-gate service. Please call our
customer service department for quote.
Return Goods Policy
A return
authorization number is required from PCI Alliance for any returned
item. Items returned without prior authorization will be refused.
Goods may be authorized for return if; 1) not satisfactory for
the consumer's use, 2) the goods are defective in accordance with
the manufacturer's warranty, 3) the goods have not been used and
4) the goods are standard catalog items that have been in the
customer's possession less than 30 days. Custom orders (items
made specifically to customer specifications, in part or in whole)
cannot be returned.
All items
returned (except those returned under warranty) will be subject
to a restocking fee of 25%. Returned merchandise must be carefully
and securely packaged in the original packing and cartons, and
sealed with secure tape. Damage in shipping due to poor packaging
will be the responsibility of the shipper.
